§6

Complaints

1. The basis for accepting the complaint is the Customers proof of purchase of the goods (VAT invoice).

2. In the event of non-compliance of the goods with the contract, the Customer should send the defective goods back to the Store together with a description of the non-compliance.

3. The Store will respond to the Customers complaint within 14 working days from the moment of returning the goods together with a description of the non-compliance. If the verification of non-compliance requires consulting an expert or a representative of the manufacturer of the goods, the deadline for responding to the Store shall be extended by the time the Store receives such an opinion.

4. When the implementation of a justified complaint involves sending a new product to the Customer or removing non-compliance, the costs of delivery shall be borne by the Store.

5. Individual settings of the Customers computer and monitor causing incorrect or distorted display of information about goods (eg colors) cannot be the basis for a complaint.

§7

The right to withdraw from the contract

1. Pursuant to the Consumer Rights Act of May 30, 2014, the Customer has the right to withdraw from the contract. The right to withdraw from the contract is effective if the Customer submits to the Store, within 14 days of receipt of the goods, a declaration of withdrawal from the contract.

2. The statement may be sent by letter to the Stores address or by e-mail: biuro@wemadeit.pl. In the case of sending the declaration by letter, the date of the declaration is the date of the postmark.

3. In the event of withdrawal from the contract, the Store returns to the Customer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by you, other than the cheapest standard delivery method offered by us).

4. The refund will be made within 14 days from the date on which the Store was informed about the Customer's decision to withdraw from the contract. Payment may be suspended until the returned goods are received or until proof of their return is provided, whichever occurs first.

5. The returned goods shall be sent by the Customer at his own expense to the Store's address: We made it Tomasz Białek 34-382 Brzuśnik ul. Brzuśnik 150, within 14 days of sending the declaration of withdrawal from the contract.

6. The Customer is not entitled to withdraw from a distance contract in relation to the contracts listed in art. 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), in particular:  

a) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;

b) in which the subject of the service is an item that deteriorates quickly or has a short shelf life 

c) in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package was opened after delivery 

d) in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.

7. If the Customer has requested the commencement of the provision of services (if such services are provided by the Seller at all) before the deadline for withdrawal from the contract, the Customer shall pay the Seller an amount proportional to the scope of services provided until the Customer informed the Seller about the withdrawal from this contract.

8. The customer should secure the returned goods in such a way as to minimize the risk of damage in transit.

§8

Out-of-court ways of dealing with complaints and redress.

1. If the entrepreneur has not accepted the complaint of the Customer who is a consumer, and the latter does not agree with his decision, he may use the available extrajudicial means of dealing with complaints and redress.

2. In particular, the Customer may apply to the competent provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended). Mediation is voluntary (both parties must agree to it), and any possible settlement of the parties must also be the result of consent between both parties. Effective submission of a request for mediation does not guarantee that mediation will be conducted, let alone its result.

3. The customer also has the option to apply for the resolution of the dispute arising from the concluded sales contract by a permanent consumer arbitration court at the provincial inspector of the Trade Inspection, referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended). The rules of organization and operation of permanent consumer courts of arbitration are defined in the Regulation of the Minister of Justice of 25 September 2001 on the rules of organization and operation of permanent consumer courts of arbitration (Journal of Laws 2001, No. 113, item 1214).

4. Detailed information on extrajudicial methods of dealing with complaints and redress is also available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection and Voivodeship Inspectorates of the Trade Inspection.